Sustainability Report 2017

Stakeholder dialogue

We maintain a regular exchange of information and ideas with our stakeholders. Our objective is to identify and understand their needs, expectations and positions and, to as great an extent as possible, to take these into consideration in our business decisions. At the same time, the dialog with our stakeholders serves to create understanding for our objectives and our actions.

Our customers, the capital market participants and our employees are the most important stakeholders in our company. In addition, our suppliers and the representatives of social groups such as the media, non-governmental organizations, and scientific institutions are also key stakeholders for us.

Key stakeholder groups (graphic)
Key stakeholder groups for the Bilfinger Group

Customers

In everything we do, we focus on the concerns of our customers. Direct contact to them is key to the success of our company. We therefore regularly seek out contact with them and share our views and experiences with each other at frequent meetings within the scope of joint projects. We have long-term and intensive business relationships with many of our clients. Solutions and innovative ideas are often developed collaboratively and we deliver the majority of our engineering and services on site at our clients’ premises. We are receiving a growing number of requests from customers to provide them with information on our key sustainability figures and activities. This information increasingly forms the basis for cooperation.

Capital market

The goal of our strategy is to achieve an increase in the value of Bilfinger over the long term. Ongoing and open communication with the capital market is therefore extremely important. We describe the development of the company, provide key financial figures and lay out our business strategy. We foster a direct dialogue with all capital market participants, including in particular our shareholders, in formats such as one-on-one meetings, roadshows, conferences, and the Annual General Meeting.

Employees

Our employees are the foundation of our company. Comprehensive internal communication is therefore essential and a decisive factor to success. The Bilfinger Intranet keeps our staff informed of day-to-day events, while topics requiring a more in-depth presentation are addressed in our digital employee magazine, the “Bilfinger Update”, which is released monthly. And then there is the large number of internal communication channels we have in place to foster the more intense exchange of information and ideas, such as telephone conferences, livestreams, circular emails, and employee meetings. These measures are flanked by the communication lines opened up under co-determination rules, in the form of committees and other instruments.

Suppliers

We maintain relationships with our service providers, suppliers, and subcontractors that have often been in place for many years. They support us with the development of innovative solutions for our customers and help us to efficiently shape processes. We ensure the strength of our business partners through a uniform Group-wide supplier management system, a Code of Conduct for Suppliers and the regular measurement of their performance. A great deal of emphasis is placed on ensuring that they meet Bilfinger’s standards.

Society

At both the local and Group levels, we value the dialog with organizations and initiatives which bring together and formulate social issues. These include, among others, non-governmental organizations and scientific institutions. We also maintain close contact with representatives of the media in order to inform the general public about current developments at Bilfinger. We make extensive information available in the Internet and offer diverse possibilities for dialog through our social media channels.

Memberships

Through Group headquarters and its subsidiaries, Bilfinger has membership in numerous associations and interest groups at the international, domestic and regional levels. In financial year 2017, these included the Wirtschaftsverband für Industrieservice (WVIS, Federation of Industrial Services Providers) and the Fachverband für Dampfkessel-, Behälter- und Rohrleitungsbau (FDBR, Association of Steam Boiler, Pressure Vessel and Piping Manufacturers).

In order to further advance the development of sustainable products and services, we are also members of the Deutsche Unternehmensinitiative Energieeffizienz (DENEFF, German Industry Initiative for Energy Efficiency), the Deutsche Energie-Agentur (dena, German Energy Agency), and the European Industrial Insulation Foundation (EiiF).